Skip to main content

Support & Help

Need help with StreaLay? You are in the right place.

Report a Bug​

Found a bug or unexpected behavior? You can submit a bug report directly from the app:

  • Open Settings → Help & Support and click "Report a Bug"
  • Or open the Network window (top bar network icon) → Errors tab → "Report Bug"

Your report automatically includes diagnostic data (system info, network snapshot, recent logs) - no personal data or file contents are sent.

FAQ​

How do I connect OBS Studio?​

Open Settings → Connections and click Add Connection. StreaLay runs a local OBS server on port 3456 (or the next available port). Copy the browser source URL into OBS as a Browser Source.

How do I set up the OBS Control Dock?​

In OBS: Docks → Custom Browser Docks. Add the dock URL from Settings → OBS Control (the URL is shown next to the Audio Source URL). The dock shows alert queue, history with replay, and the music player. Theme changes in StreaLay are applied to the dock instantly.

How does the alert system work?​

Alerts are queued per project and played sequentially. Pause lets the current alert finish. Cancel clears only waiting alerts. History stores the last 1000 events. Test alerts use the same queue as real events. Currently Twitch events are supported; more platforms are planned.

How does Cloud Sync work?​

Cloud Sync is opt-in. Go to Settings → Cloud Sync to enable it. Your overlay projects, audio files, and settings are synced across all devices. Conflicts are detected and can be resolved manually. Backup ZIP export is available.

How do I log in?​

You can log in via Twitch or Discord (OAuth) or with email and password. New accounts are automatically created on first OAuth login. Platform connections (for Twitch events) are separate from account login and can be managed in Settings → Connections.

My overlays are not showing in OBS - what do I do?​

  • Ensure the OBS browser source URL matches the one shown in Settings → Connections.
  • Verify the StreaLay connection is active (green indicator).
  • Check the Network window for error messages.
  • Try restarting the OBS browser source (hide + show).

How do I update StreaLay?​

Updates are checked automatically. You can manually check in Settings → Updates. Stable and unstable channels are available.

Where are my projects stored?​

Projects are stored locally in the app's database. If Cloud Sync is enabled, they are also synced to the server. Local files (audio, assets) are cached in the app's data directory.

What is the Admin Panel?​

A separate popout window for admins with server management, user management, analytics dashboards, update publishing, and music administration. Accessible via the top bar admin button (admin-only).

Data & Privacy​

For information about how your data is handled, see our Privacy Policy. Feature tracking and log sharing are both opt-in and can be managed in Settings → Privacy.

Still need help?​

If the above did not solve your issue, submit a bug report from the app with as much detail as possible (steps to reproduce, expected vs. actual behavior).